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Silverlands Terms and Conditions

Booking Terms

Booking deposits must be paid for using an acceptable and valid credit or debit card.
For online bookings, a non-refundable deposit of the value of the first night's stay of the total value of the rooms booked will be charged to the card number supplied to us via our secure online booking system, at the time of booking.

These Booking Terms apply to Silverlands Hotel and our agents (We/Us/Our) and the person or legal entity making the booking or to whom we supply services in respect of the booking (You/Your). These Booking Terms are governed by English law and apply to all bookings except where we agree in writing other terms. By making a booking you are deemed to accept these Terms and Conditions.

Bookings

Bookings are made and a contract between you and us comes into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation either in writing by letter or by email and have received a non-refundable deposit to the value of the first night's stay or if otherwise agreed, full payment of the total price quoted. Where a non-refundable deposit is paid, the balance will be paid by you to us on check-in, please be aware that a 3% bank handling charge is applied to all credit card transactions for final balance payments.

You must be able to enter into a legally binding contract and be over 18 years to make a booking.

Prices

Rates are per room per night inclusive of breakfast, for the number of people agreed on the confirmation.  Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown.  Should you change the number of guests, dates or room nights, then the rates are subject to change.

Availability

In the rare case that due to unforeseen circumstances we cannot deliver your requested rooms, you will be offered alternative accommodation.   (This applies to online bookings direct through Silverlands website only).

Arrival and Departure

Check-in times are between 3.00 pm and 9.00 pm, check-in times outside of those specified must be agreed with us prior to arrival.

The check-out time is by 10.30am.

Cancellations

Any booking deposit, equivalent to first night's stay of the full amount of your booking, will be forfeit if you cancel your booking.

Any cancellations received up to 15 days before date of arrival as printed on your booking confirmation no fee will be charged.  Any cancellations received up to 48 hours of the date of arrival , then a charge equivalent to the cost of one night’s accommodation for all rooms booked will be charged.  Where the booking is for one night then the total balance owing for that night will be charged less any deposit already paid.   Any cancellations within 48 hours of date of arrival, 100 percent of the booking will be charged.

We would recommend that guests purchase suitable holiday / cancellation insurance to cover for this eventuality.

Amendments

To amend or cancel your booking, please call us directly on 01803 292013.

If you amend your booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result you cancel any room night with less than 48 hours notice a charge equivalent to 100 percent of the booking will be charged. 

Conditions

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests.  If you would like to check our conditions of stay please contact us.

We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

 
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