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Silverlands Policies

Children

We regret that we are unable to accept children under the age of 5 years of age.

Pets

We are unable to accept dogs (excepting assistance dogs) or any other pets within the property.

Smoking

We operate a strict non-smoking policy throughout our establishment and request that all guests respect our wishes.

As a condition of booking, if it is found that a guest has been smoking within any room then a charge of £100 (one hundred pounds sterling) will be levied to the credit or debit card used in the initial booking, this charge will be used cover cleaning costs & any loss of income should the room not be able to be re-sold immediately after departure. 

By making a booking you are deemed to accept this Policy.

Group Bookings

We reserve the right to refuse any 'same sex' group bookings, where it is found to be for 'stag' or 'hen' nights.  We also reserve the right to refuse any group bookings when bookings are made individually but found to be a group on arrival.

Food

We operate a strict non-food policy throughout our establishment and request that all guests respect our wishes.

As a condition of booking, if it is found that a guest has been eating takeaway food within any room then a charge of £100 (one hundred pounds sterling) will be levied to the credit or debit card used in the initial booking, this charge will be used cover cleaning costs & any loss of income should the room not be able to be re-sold immediately after departure.

By making a booking you are deemed to accept this Policy.

Damage to Silverlands Property

If it is found that a guest has caused any damage to any property owned by Silverlands Hotel to include carpets, curtains, furniture, or any other fixture or fitting  within any room then a charge to the value of the item damaged as new will be levied to the credit or debit card used in the initial booking, this charge will be used cover cleaning costs & any loss of income should the room not be able to be re-sold immediately after departure.

By making a booking you are deemed to accept this Policy.

 
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